Effective Management and Communication

Management effectiveness is not found in some abstract theories but in how you handle the real world, day-to-day, moments that face every manager.

This course surfaces the most recurring challenges of managing people and illustrates best practices for how exceptional managers address them. You will be introduced to tools that enable you to manage different personalities, mediate conflict, lead team meetings, give productive feedback and establish a culture of service and support.

  • Institution: IUx
  • Subject: Business & Management
  • Level: Introductory
  • Prerequisites:
    None
  • Language: English
  • Video Transcript: English
  • Associated programs:
  • Professional Certificate in The New Manager’s Toolkit
  • Manage team communication and conflict
  • Build a culture of customer service
  • Facilitate effective meetings
  • Inspire and evaluate employee performance


Brenda Bailey-Hughes
Professor • Indiana University Kelley School of Business


Timothy Baldwin (1958-2022)
Professor • Indiana University Kelley School of Business


Ray Luther
Professor • Indiana University Kelley School of Business


Tatiana Kolovou
Professor • Indiana University Kelley School of Business